Eversource Info / Portable Generator Safety

  • Power Outages / Downed Wires

  • Call 1-800-286-2000 to report a power outage; valid 24 hours a day – 7 days a week.

    The Eversource operator will provide you with complete details on power loss and restoration.

    For faster reporting register your account for text messaging reporting and updates without having to speak to the call center or wait on hold. For more information go to Eversource Text Reporting and Updates

    New Eversource APP
    Download the free APP for Android and IOS users to manage your account, review/report outages and more. For more information go to Eversource APP

    CT Power Outage Map
    Click on Eversource Outage Map

    ONLY CALL 911 to report downed wires and other true emergencies. This includes wires in the road or detached from a residence or building. The fire department will respond to all wires down calls. Do not call 911 to inquire when power will be restored. The 911 Center does not have this information.

    STAY AWAY FROM ALL DOWNED WIRES. Do not attempt to touch them, drive over them or move them with any type of object.

    If you are inside your vehicle and a wire falls on it, DO NOT GET OUT. Call 911 and wait until the fire department tells you its safe to get out.

  • During an outage, Do NOT use candles at night. Candles can cause a fire. We recommend you use flashlights, battery operated candles and light sticks.

    Light sticks can be found in Walmart and other retailers in the camping section. They are inexpensive, have a long shelf life, cool to the touch and can light up a large area. One light stick will illuminate an area for 8-12 hours.

  • Lights OUT >> Generator ON

  • Go to Eversource Website Generator Safety for more information on their services including tips and videos about safety for children, using a home generator and much more!

  • Please review the video from Eversource on choosing a portable generator and using it safely.

    Improper use can hurt or kill you, your family or Eversource workers in your neighborhood, while restoring power lines and equipment.

  • Eversource Customers with Life Support Devices

  • Eversource has a free,voluntary program for those with life support devices. They will maintain a list of their customers who depend on commercial power for their equipment.

    You will be notified by Eversource of scheduled outages, potential for severe weather outages and work with you on developing alternate plans and equipment ideas; i.e. generator.

    Enrollment in the plan does NOT protect you from shut offs (lack of payment), power outages or priority restoration. Alternate power restoration is the responsibility of the user.

    Reminder….For a large scale disaster, Westbrook’s Emergency Shelter and other locations with emergency power will offer ‘Charging Areas’. Devices can be plugged in for use and recharging. Upon registration, notify the Shelter Manager of any specific requests.

    For more information about Eversource’s program, contact them toll free at 1-800-791-3369.